We are sorry to hear that you’d like to delete your account. In order to process this request, please contact our Customer Care team here and a member of our team will be happy to assist you. Please provide your full name, as well as the email address you used to sign up with.
How do I delete my customer account?
Why is my order not showing in my account?
It may take a few minutes for an order to show in your account. If the order does not show in your account immediately after being placed, please check again later. If you have created your user account after order placement the order will not show up in your account.
Will you rent my name and contact information to other companies?
At New Balance, we value your privacy. We do not sell your contact information to other companies. You can feel safe entering your contact information on our website. Please review our Privacy Notice for more information.
I forgot my password, what should I do?
Please click on the link below to reset your password:
Reset Your Password
Do I need to set up an account to order online?
No, you do not need to set up an account to order. Setting up an online account is completely optional. If you would prefer not to set one up, just skip that step altogether and check out as a "New Customer or Guest".
If you create a password during the checkout process, this creates an account on newbalance.co.uk. With this account, you can keep track of your order history, enjoy faster checkout and store multiple shipping addresses.
If you would like to set up an account, please click here.