To locate your nearest UPS Access Point, please visit UPS Access Point Locations.

To search, please enter your address or postcode into the search bar and click ‘Find’. The site will then display the closest UPS Access Points to your location.

At this time, New Balance unfortunately cannot ship orders to certain destinations. Please refer to our shipping information page for current unshippable territories.

New Balance does not ship to hotels or student accommodations. 

Please refer to our shipping information page for delivery times and shipping costs.

All our shipments are handled by UPS.

If your parcel has been delivered to a UPS Access Point, please see below how to retrieve it:

 

Please collect your parcel within 10 days, at the Access Point within the opening hours.

You can search for Access Point opening hours here.

Always make sure to bring a valid form of ID with you, as well as your unique tracking number. You can find the tracking number in the shipping confirmation email or online by tracking your order.

**Tip**: This number is 18 characters long and always starts with “1Z” e.g. 1Z30R0336801864298.

If for any reason you are unable to collect the parcel within 10 days, it will be returned to the warehouse and refunded to you.

UPS may deliver an order to the recipient or to any other person appearing to have authority to accept delivery of the shipment on the recipient’s behalf (such as persons at the same premises as the recipient). 

If no such person is available at the first delivery attempt the package may be left in the recipient’s letterbox (if suitable) or delivered to the neighbor unless the shipper has excluded such delivery options. 

The recipient shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by a note left at their premises. In the event you are unavailable to receive the delivery, where possible, UPS will deliver to a nearby UPS Access Point. For urban areas, the Access Point will be no more than 2-3KM away, and for suburban areas no more than 7KM. If no UPS Access Points are available, UPS will make a second and third delivery attempt. For more information on Access Points click here. 

 

UPS delivers from Mondays to Fridays and does not deliver on weekends, public and/or national holidays.