We now offer eGifts and Gift Cards  that can be used on newbalance.co.uk and participating New Balance Stores, so you can surprise your recipient without worrying about their size or style preference.

Frequently Asked Questions

How do I purchase an eGift or Gift Card?

You can purchase eGifts Cards here and physical Gift Cards in stores. eGifts are delivered via email immediately once your payment has been processed. Both are valid on footwear, apparel and accessories purchased at newbalance.co.uk and participating New Balance Stores.

How do I use my eGift card or Gift Card?

To use your eGift or Gift Card on newbalance.co.uk 

1- Expand the “Redeem Gift Card or Promo Code” section in the payment step at checkout. 

2- Enter your eGift or Gift Card Number and PIN. 

3- Select apply to see your new order total. 

To use your eGift or Gift Card in a participating New Balance Store, simply bring your physical card or eGift email.

How do I check my eGift or Gift Card balance?

Select “Check balance” at the bottom right of our  eGift/Gift Card page to check your balance.

What if I can’t find my eGift Card email?

Check your junk/spam folder if you cannot find your eGift email. 

Please note that we cannot replace eGifts Cards that have been lost, stolen, or destroyed.

Can I return an eGift or Gift Card?

No, you cannot return an eGift Card.

If you return an item purchased with an eGift Card, we will email you a new eGift Card for the refunded amount. 

Does an eGift or Gift Card have an expiration date?

It will last for 5 years from the moment of the purchase.

Where do I find my Gift Card Number and PIN?

Your Gift Card Number and PIN are located in your eGift email or on the back of your physical Gift Card.